At The-Cub.com, we understand that you may need to cancel an order. Orders can be cancelled only before they are processed or shipped. Once an order has been packed, dispatched, or handed over to our delivery partner, it cannot be cancelled.
If your cancellation request is approved before shipment, a full refund will be processed to your original payment method within 5–7 business days. Refund processing time may vary depending on your bank or payment provider.
If an order has already been shipped, it cannot be cancelled. In such cases, you may refer to our Refund & Return Policy after receiving the product, if it is eligible for return.
The Cub reserves the right to cancel any order due to product unavailability, pricing errors, suspected fraudulent activity, payment verification issues, or any other unforeseen circumstances. If an order is cancelled by The Cub, the customer will receive a full refund.
For any cancellation requests or assistance, please contact our customer support team through the Contact Us page on The-Cub.com as soon as possible after placing your order.
