At The-Cub.com, customer satisfaction is our priority. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or replacement within 7 days of receiving your order. To initiate a return, please contact our customer support team with your order number and clear photos or videos of the product.
Returned products must be unused, in their original condition, with all original packaging, tags, manuals, accessories, and invoices intact. Products that are damaged due to misuse, improper handling, normal wear and tear, or accidental damage are not eligible for return or refund.
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days. In certain cases, a replacement product may be provided instead of a refund, depending on product availability.
Certain products may not be eligible for return due to hygiene, safety, or other applicable reasons. Shipping charges, if applicable, are generally non-refundable unless the return is due to an error on our part.
The Cub reserves the right to refuse any return request that does not comply with this policy. By placing an order on The-Cub.com, you acknowledge and agree to the terms of this Refund & Return Policy.
For any questions or assistance regarding returns or refunds, please contact our customer support team through the Contact Us page on The-Cub.com.
